Regarding Reservations

We have had several issues regarding reservations. I just wanted to address those here, and try to explain some things so that everyone has the best experience possible. We are trying to offer the service of reservations, because so few restaurants in the area do so, while allowing for a certain amount of walkins. We feel this is a service to our patrons and they appreciate having the option. It is a very hard thing to balance though, especially with a restaurant as small as ours.

>Our hours of operation are as follows:
Lunch - Monday through Friday 11AM-2PM. We are closed from 2PM-5PM to prepare for dinner service, reservations are not necessary for lunch.
Dinner - Monday through Wednesday 5PM-9PM, Thursday-Saturday 5PM-10PM. Reservations and walkins accepted.

>Several people have come in saying they have reservations and we were not able to find them in the book. Some, I feel, have left voicemails and thought this confirmed their reservation, though it does not. We simply can't get back to everyone's voicemails, there are too many, so unless you speak to someone directly who can confirm your date and time, your reservation is not confirmed.

>Any size party can make a reservation, from one and up, though parties over eight are more difficult to acommodate, so if you are interested in making a reservation for a very large party, the earlier the better. We have had reservations for parties of twelve and fifteen.

>If you do have a reservation, you will most likely be seated almost as soon as you arrive. Our goal is to seat you within 10-15 minutes. However, many people are staying a very long time (in excess of two hours) we are finding, as they are really enjoying themselves, and we are very happy that they are enjoying the food, service and intimate nature of the space. This has on occasion, however, caused a few bottlenecks and with our limited number of tables, sometimes causes a delay. We will do our best to inform you of any delays and get you seated within that 10-15 minutes. Please keep in mind that without your reservation, there is the chance we would not be able to seat you at all, so the reservation is still of great value.

>If your reservation is for a party of 2,4,8, etc and you arrive with an extra person, making it an odd numbered party of 3,5,9, respectively, there is the chance this will delay us seating you according to your original reservation. It usually means reassigning a non-allocated table in order to accomodate the odd numbered person and there may not be a table available.

>If you call the day of, and especially the night of the date you want a reservation, there is a good chance we are already in the thick of trying to prepare for that day's service and may not be able to get to the phone quick enough, especially to listen through all of the voicemails, make notes and call everyone back. Our recommendation is that you call M-F between the hours of 10AM-4PM and at least one day prior to the date of your reservation. This not to say that you are not welcome to call anytime you like and leave a voicemail, just that this is the best time to reach us.

>We recommend that if a particular time of day and not so much a particular date is important for you, that you make reservations Monday-Wednesday, as these are our less busy days. This goes for walkins as well. We welcome you to come by without a reservation, but Thursday through Saturday (and especially Friday and Saturday are very busy) and there is a good chance that your wait will be anywhere from 20-60 minutes, if there is any availability at all.

>There are no regular reservations for lunch, only walkins. However, if you have a special event for a large group of people, call us in advance and we will try to accommodate you

>If you need to cancel your reservation for any reason, especially for a larger party, please let us know as soon as possible, preferably at least two hours prior. If you do not show up within fifteen minutes of your reservation, we may seat someone else at the table. We will still prioritize your seating to walkins when you arrive, but you will likely experience further delay.

Again, we are just trying to make sure everyone has the best experience possible, from the process of making reservations through the receipt of their bill, and that they leave happy with their experience at Sol.

Thanks for your patience and support,
Todd and Tuti Wilson
Sol Restaurant

Lunch is coming...

We have had dozens of people try to come to SOl for lunch this last week. In an interview with the A-News I said or tentative opening date for lunch was Feb 6th, but that we needed to get dinner operations 100% before that could happen. We felt we needed more time and we did not want the quality of either lunch or dinner service to suffer by trying to do too much too soon. Given the physical restraints of our facility, their are logistical issues with even bringing in enough food to supply service all day, and so the processes must be timed perfectly. Also, the training of an additional set of staff was not possible while trying to perfect the performance of the dinner service. There is still plenty to learn and the dinner staff is doing a great job, they will continue to improve their skills.

Lunch WILL begin Monday, Feb 13th, and will be from 11-2. Sol will then close from 2-5 to prepare for dinner service. Weekly lunch hours will be M-F 11-2. At this time, there will be no lunch on Saturday or Sunday, but we see breakfast and brunches in Sol's future and have already come up with lots of yummy menu items we are excited to share with everyone.

We are finalizing the lunch menu now and rushing to get them printed for Monday, as soon as we have the text finalized, you will be able to find it here. I am estimating that will be tomorrow or Sunday.

Thanks again for your patronage and we look forward to seeing you for a delicious lunch at Sol!

Voicemail, Valentine's Day and more...

I'd like to start off by thanking everyone for their support for making our Grand Opening weekend last week such a success. We were packed every night Thursday through Saturday and I think we were able to accomodate nearly everyone, both reservations and walkins, with only some minor bumps. Thanks to everyone for being patient. One thing somehow that got missed was the large number of voicemails which piled up in our voicemail box. We didn't realize that so many calls got missed on Thursday and Friday, and actually caused our voicemailbox for this week to be full. I have been going through the voicemails and will be returning the calls of everyone who is still needing a reservation for a later date. I think in the heat of the battle we were not able to answer the phone very much as we were very busy making sure everything went smoothly. We did answer the phone a lot and took many reservations, so I hope everyone can understand that the volume of calls was simply more than we could answer and/or return. We do take walkins so don't think that just because you don't get through for a reservation that you will not be able to come to Sol!

Managing a blend of reservations and walkins is difficult, but we are trying very hard as we feel that offering reservations is something many people appreciate.

We will be offering a special Valentine's Day package that includes choice of entrees, appetizer, salad, dessert and a glass of champagne. It is tailored to couples, and will be priced between $60-75 a couple. As soon as we finalize the details we will post it here. We are taking reservations for Valentines Day now.

Last night was another smooth night and we'd like to put a special thanks out to Tony from Tony's bar for his encouraging words and to Jess and Jason from Fluff Bakery for the yummy donuts they brought over to us after their meal. They were thankfully gobbled up by all of the staff.

Hope to see you all soon at Sol!